Mary is responsible for the customer and employee experience within their store, and for ensuring that the mycar business strategy and initiatives are effectively implemented. Managers build long term trusting customer relationships by providing honest advice and ensuring the delivery of high quality work. Managers are also responsible for the financial and operational performance of the store within the business guidelines.
This role is designed as a pathway to the Operations Manager role and is responsible for the performance of a smaller cluster of stores, including the development and engagement of store managers and their teams. The Cluster Manager covers for Store Manager holidays to ensure continued performance, and compliance with company policies and procedures, industrial awards and agreements and relevant regulatory standards.
